We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Information We Collect
We may collect information (including name, address, telephone number, email address, device location, transaction information, credit card information) when you:
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources, whose policies meet the Direct Marketing Association's privacy standards.
We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and other online.
At Wolf Pak, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. To do this, we collect information that allows us to:
Your Choices about Communication from Wolf Pak
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or email updates from Wolf Pak or if you prefer to receive them less frequently, please visit the My Account section of wolfpaktransport.com or contact us at the address shown below. You can also unsubscribe from our email updates using the link provided in each edition of the email.
If you do not wish to receive other communications from us, such as surveys, please contact us at:
So that we can be sure to identify you correctly, please be sure to provide us your exact name and address, or the mailing label from your catalog. Because mailings are planned in advance, it may take several weeks for your request to become effective. If due to human error you continue to receive unwanted communications, please contact us again, and we will make every effort to correct the situation.
Third Party Catalog Opt-Out Services
Many third-party services are available to help you opt out of catalog mailings. After careful consideration of customer service, data protection, privacy and fees, Wolf Pak no longer honors requests made by these organizations. We do not think you should have to pay third parties to opt out of catalog mailings. We prefer to hear from you directly so we can best meet your needs—we want you to be satisfied with the communications you receive and are happy to honor your preference requests. Contacting us is easy; please refer to Your Choices About Communication from Wolf Pak in the section above.
A cookie is a small data file stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so the information you receive is more relevant to you.
How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at wolfpaktransport.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our email gift cards will receive an email notifying them of the gift and instructing them how to redeem it.
We may also send promotional emails about products, special offers, services or events we believe may be of interest to you. It is our intent to send promotional emails only to those who wish to receive them. We provide instructions on how to unsubscribe in each email and within the My Account section of wolfpaktransport.com.
Links to Other Sites
Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of Wolf Pak and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at the address above. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.
When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format. See About Security for details.
Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Quality Assurance for Customer Service Interactions
To make sure we continue to offer the best service possible, your communication with Customer Service may be monitored for quality assurance.